The app is good for ordering ahead and collecting points. However, there NEEDS to be a way for the specific Dunkin location to communicate with the customer and vice versa. If they are out of something, they simply will just not add it. The number of times I’ve gotten a black coffee because they were out of flavor syrups… and I would absolutely never in my right mind order a decaf iced cappuccino and pay 6$ for that. If they’re out of something, I don’t know until I go to pick it up which defeats the purpose of ordering ahead and wastes both time and money. Additionally, there should be a way to review your items and/or experience. Dunkin Donuts overall needs to figure out what the Iced Cappuccino is. Some make it correctly, others make it as a latte or macchiato. Furthermore, if they completely forget to make the food that was included in the order and/or make it incorrectly - now time, money, and food have all been wasted. I’ve been so disappointed with Dunkin lately. I’ve been boosted for the last nine months and I’m at the point where I never want to return to another Dunkin’s. The app needs some serious upgrades because it’s disappointing and inconvenient to throw away time and money. Please make changes and please figure out the iced cappuccino because when it’s made correctly, it is the best thing Dunkin has on the menu.

I have been with Dunkin’ for a few years now. Their rewards system was good in the beginning, but now I have had enough with them and their system. I should also mention their prices as well. Their rewards continue to get worse from when I started with them, and their most recent change was the straw that broke the camel’s back. Their prices continue to go up, but people will say it’s because of inflation or some other excuse. When I started their espresso shots (turbo shots) were at .99 cents and now they are currently at $1.39. For a cold brew being more expensive than a regular brew is just beyond ridiculous. I have found a place in my local area that roasts their own coffee beans, their cold brew is the same price as a regular brew, and their espresso shots are .60 cents. This local coffee shop has been around for years. Before going to Dunkin’s, this coffee shop was more expensive than Dunkin’s; that is why I made the switch. Well now the pendulum has swung and I am happily going back to this local coffee shop who not only had great coffee to begin with, but has made improvements since I have been there without any serious price hikes. Dunkin’s, I am done with your prices hikes and awful business “promotions” that you claim to be improvements: Improvements for who?

I’ve been a Dunkin customer long enough to remember the actual Dunkin Donut that had the extra tab on it for holding while dunking in your coffee. The app is pretty good and super convenient when ordering ahead. Whenever I’ve had a problem with an order made via the app, customer service always resolves it. My main issue is the change to the rewards. Dunkin had by far the best rewards program among rewards programs. They truly rewarded customer loyalty and you didn’t have to make $100 in purchases to get a free drink like Starbucks or others. Yes, it’s nice to now have the option to select your rewards based on points accumulated versus only being rewarded with a free coffee any size. But it takes more purchases to get those rewards. Also, the boosted status thing is dumb and unattainable unless you go to DD every day which I don’t. I also think it’s too easy to order from the wrong DD location. There should be a prompt to confirm the location you wish to order from , based on your GPS location, to ensure the order is placed at the location you intend. When one erroneously places an order for pick up at the wrong location, there is no way to cancel, change or transfer the order to the new store the order once it’s placed. Fortunately when this has happened to me in the past, a quick email to customer service via the app has always resulted in a prompt refund to my original method of payment. Good job, DD!