Was on the chat line for almost 2 hours… Because of course now you can’t even use a phone number to speak to an actual person. Two people on the other end could not figure out why I couldn’t check in for my flight tomorrow. And it showed that frontier owed me $39. And they also had me in the wrong seat in the middle of some people. They don’t have me sitting with my cousin, and I paid for my seat! Long story short, I was the one who figured out the problem and changed my seat to an aisle seat the $39 refund came off and the money part was rectified and I was able to check in on my I’ll seat, ON MY OWN!!!! I have been a den member since 2014 and advocated for Frontier….well, NO MORE! SIMPLY AWFUL NOT BEING ABLE TO SPEAK TO SOMEONE ON THE PHONE. And all of this because the flight that we took to Florida was canceled and we had to change the flight back as well! I also spent over two hours on the chat line yesterday trying to understand why a $50 certificate given to us for compensation for the canceled flight can only be used towards the base fare which of course was only $10! And you cannot save the remaining part of the certificate it must be used at one time. I now believe that frontier airline should be reported to the Better Business Bureau.

Using the Frontier app on my phone has some problems and yet some advantages. When I look for the same flight online, it is more expensive. When I try to book with Miles online, it requires more miles. So using the app is “cheaper”. Why? The app also saves profiles of my fellow travelers (online does not) so it’s easy to click on the saved profiles and put them into the flight. However, there is a point where it says are you sure you want to not use a bundle and at this point on my iPad, I cannot progress further because the link to move on is not available. It is also not available on my iphone, but there is just enough of the text line that I can press on it and it will continue. The other thing I noticed on the app is that I did not find a space to put a voucher, so I cannot use it. Lastly, several times in the past month when I book flights, I receive an error in the middle of the booking. I have to go back a couple of steps and start from there again before it works. Saving the profile is a huge plus… Obviously if it’s cheaper to use the app, that is a plus. But I sure would like it to function the way an online reservation would.

This is a terrible airline—possibly the worst among U.S. domestic carriers. They go out of their way to charge for absolutely everything. 1. At the gate, passengers are often asked one by one to put their bags into the size checker, and if it’s even slightly oversized, you’ll be charged immediately—this happens frequently, even when the line is long. If you’ve prepared a small personal bag for items you need on board, they’ll still count it as an extra carry-on. 2. The system deliberately separates two people who book together but don’t pay extra for seat selection. I have flown with this airline three times, and each time my companion and I were seated apart. The most extreme case was being assigned 15B and 28C—even though we didn’t book late. I’ve also seen many couples placed in seats A and C in the same row (with me in seat B). When I asked them, they told me they booked earlier than I did, which shows that even with available seats, the system still prioritizes splitting them up. I see this as an insult to consumers. 3. The cabin crew keep interrupting you to ask, “Would you like to buy anything?” In a place where even water costs money, fine—I won’t buy—but can’t I at least have the right not to be disturbed? 4. Most of the staff have a bad attitude, as if they’re just going through the motions. They never say “please” or “thank you,” and their tone is almost always commanding.