I’ve been flying SW for nearly 50 years. It’s my airline of choice whenever I fly. I don’t like the idea of changing to assigned seating. It’s no coincidence the logo is a heart. That’s what I see in SWA. What I love most is the flexibility, excellent customer service, professionalism, levity among the flight attendants that help us to relax and enjoy the ride. I will continue to choose SWA even when seats are assigned. I hope nothing else changes because — in the words of a song, I love you just the way you are. Speaking of songs, on one of my first flights on SWA from Kansas City to Oklahoma City many many years ago, the attendants had us laughing the whole way. I still recall the song they sang to You Are My Sunshine—it went something like this: “You are our sunshine, our only sunshine. You make us happy when skies are gray. You’ll know just how much we love you. Please don’t take our sunshine away. Those other airlines, they treat you funny. They take your money. They rob you blind. With Southwest Airlines we feed you peanuts. And we get you there on time.” Two weeks ago on a flight from ATL to MCI, I had a similar experience. The flight attendant had us all laughing. Laughter is medicine for the soul and it can certainly help soothe the nerves of weary travelers. Nearly every experience I’ve had on SWA has been fun!!! Thank you. Keep it up!!

My family and I were scheduled to fly out of Baltimore on Wednesday January 5, 2022 at 2:20pm heading to New Orleans to attend an event on Thursday at 7pm. My flight was initially rebooked to Thursday, January 6 at 8:30am with a different connection city. That flight was then delayed until 9:45am, then rebooked to a different 8:30am flight with a new connection that had me arrive in New Orleans by way of Austin, TX at 5:00pm. Upon arriving in Austin i was greeted with two more texts delaying the flight out of Austin by an additional 2 hours with a new arrival time of 7:06pm. The flight was then delayed further to 6pm and subsequently 7:30pm arriving in New Orleans at 9:15pm. I had to scramble a book my family on a different airline at additional cost to arrive in New Orleans on time. I initially spoke to an agent who attempted to tell me that there were weather issues in Baltimore (which there were not) and other cities which caused delays throughout the system and there was nothing he could do. After two more delays i called back and waited in queue for over 30 minutes and did not speak with anyone. What was supposed to be a two day trip for my family will end up being a trip of less than 24 hours if i cannot manage to change the return flight.

Southwest is my Goto Airline! Southwest (SW) has been my Goto airlines for the past 14 years since my oldest daughter starting traveling for Debate competitions and my other children followed. SW’s customer service has always been on point, helpful, and quick service-faster than most. They are a passenger friendly service with luggage + carryon, airfare + exchanges! They still put the passenger/customer needs a part of the equation when you are PLANNING a trip! Keyword here “planning.” Most of us don’t always know what outcomes of our trips may be. Take a college student athlete graduating.. that student could have a date for you, so you purchase the tickets in advance in order to get the best pricing. Four weeks later the college changes the date of graduation, and you are left with only 2-3 wks before the new graduation date, having to change all your plans! SW, has always helped us with unexpected changes w/o penalizing with outrageous fees for things we couldn’t prevent or needed to change. Thanks Southwest for being our No.1, Goto Airline Service. I am grateful for all your service. I am grateful you service the needs of your customers where possible and being there to help. Denise