My so called “secured” banking card was breached so, like any other person would do I locked & cancelled my card through the app. I called to make sure that I’ve started a dispute, everything seemed to be going well. I was told that a provisional credit would be added to my account the next day. However, the provisional credit was never applied, subsequently taking my actual money being deposited into my account. I then called for again, this time being the THIRD TIME by the way to get a better understanding about what’s going on just for the supervisor to tell me (for the first time after speaking with three other team members) that my provisional credit is locked until the 90-day process has been completed. So, here I am stuck paying back a fraudulent charge I never even approved of!!! I HIGHLY RECOMMEND NOT USING VARO! If in the event that your account gets compromised you will be “penalized” by NOT having access to your believe card, or the money deposited into the account. Seriously, If I could rate at no stars, I would. TERRIBLE EXPERIENCE! & unfortunately, After being a trusted member for over four years this will be this last time Varo will ever provide me with ANY service they have to offer. 👎🏾👎🏾👎🏾

Fast simple cool designs absolutely free & fast with safe credit building and so much other features. BUTTTTTTTT the recent updates have ruined the banking app, I might have to start using one of my other 12 free mobile banks I have…. Unfortunately it’s sad. The long load times now are crazy, I can’t log in, it keep saying “Our wires got crossed we’re working on getting this fixed” which is so annoying and I never had this issue or any other issue with this app until a couple months ago or the latest updates actually and it’s so annoying. If this isn’t fixed soon I’m done using this bank I have been loyal for years for this?!?!? On top of you gotta make $2,500 and so much more to get benefits or access to money or borrowing just a decent amount. Other apps, competitors such as Chime have been updating their app to have way more better features including way less deposits required for benefits, access to paycheck early even if it’s not the entire thing and with low fees, low borrow fees, faster credit building, same safe credit building options. It’s really unfortunate to see this app go down hill, become slower and have technical issues, been using for like 4 years and I’ve told over 30 people about this amazing app, but if these issues aren’t fixed it’s not as good as it once was. All the deposits are almost twice other banks to get benefits or borrow and the borrow fees higher too.

I’ve been a member of Varo for 2 years, and have to say that since it’s become Varo Bank, getting through to customer service seems impossible. With the old Varo, I had nothing but excellent customer service. They always answered the calls or emails. I’ve been trying to get through to customer service for a week now, but no luck 😑 I start calling each morning at 8:00 when they open for business. There’s no wait time mentioned then, but no one answers. I’ll wait for an hour, then am told by the automated system that the wait time is less than 15 minutes. Um, no. It’s more like an hour. I don’t stay on beyond that. When called after 10:00 am, the estimated wait time is “ greater than 60 minutes “. Ugh. I just want to find out some important ( to me) information about a direct deposit that seems to be floating around in my old account. Emails aren’t answered either. Their inefficiency has become my problem, and there’s no way to get in touch. I hope someone from Varo bank reads this and makes it right. I don’t like being disappointed in Varo!